When a guest user tries to access the Customer Portal with an expired tokenized link, they’ll be redirected to a page where they can request a new link by entering their email address.

They will receive an email containing a new tokenized link for use. To receive a new link, the provided email must match a contact associated with the customer (or the invoice, if that option is enabled) and must have the necessary permissions to access the portal.

New links can only be requested if the original token expired within the last 90 days. After that, the token becomes invalid for reissue.

Please note: new links will not be generated for customers who are disabled.