1. Email Support - support@tesorio.com - we use email for more formal support topics that may take more than a single interaction to resolve. If a user has a platform enhancement request, best practice question, or needs assistance, this is the best way to reach us.
  2. Intercom - is an enterprise-level support tool hosted right within Tesorio. Any Tesorio user can navigate to the bottom right of the product, click the button, and interact with our support team. This tool is best used when seeking to understand functionality, refreshing basic “how to’s,” or perhaps reporting a bug/clearing confusion on something specific you are seeing.
  3. Web-conferencing - throughout a client’s partnership with Tesorio, you will be supported continuously by our Customer Success team via direct, scheduled conference calls. We tend to use Zoom or Google Hangouts but do support other web applications based on client preference. Please note, we book all conference calls in 30 minutes or 1-hour increments.
  4. Hours of Operations: Monday through Friday, 9 am to 6 pm EST. 
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