Tesorio

Support consists of problem diagnosis and resolution of errors in the Service within a time reasonable under the circumstances and considering the impact of the problem on Customer. 

<a href="mailto:support@tesorio.com" rel="nofollow noopener noreferrer" target="_blank">Email Support:</a> Tesorio provides email support when users are unable to access our in-app chat. We recommend contacting <a href="mailto:support@tesorio.com" rel="nofollow noopener noreferrer" target="_blank">support@tesorio.com</a> when you would like to request new features or have a question that cannot be answered by visiting our <a href="http://help.tesorio.com/en/">Help Center</a>.

In-app chat: When logged into Tesorio, each user has access to message the Support Team during our Hours of Operation. Any Tesorio user can navigate to the bottom left of the platform, click the chat icon, and reach a member of our Support Team. Within our in-app chat, you also have access to our <a href="http://help.tesorio.com/en/">Help Center</a> to search for articles that may answer your question.

Web-conferencing: Face-to-face calls may be scheduled upon request.

Hours of Operation: Support is available between 9:00 AM and 9:00 PM Eastern Time, Monday through Friday, not including national holiday. Tesorio will respond: (a) within 24 hours to support requests received Monday through Thursday, (b) on Monday for support requests received Friday and Saturday, and (c) by Tuesday for support requests received on Sunday.

1. <a href="mailto:support@tesorio.com" rel="nofollow noopener noreferrer" target="_blank">Email Support:</a> Tesorio provides email support when users are unable to access our in-app chat. We recommend contacting <a href="mailto:support@tesorio.com" rel="nofollow noopener noreferrer" target="_blank">support@tesorio.com</a> when you would like to request new features or have a question that cannot be answered by visiting our <a href="http://help.tesorio.com/en/">Help Center</a>. 
2. In-app chat: When logged into Tesorio, each user has access to message the Support Team during our Hours of Operation. Any Tesorio user can navigate to the bottom left of the platform, click the chat icon, and reach a member of our Support Team. Within our in-app chat, you also have access to our <a href="http://help.tesorio.com/en/">Help Center</a> to search for articles that may answer your question. 
3. Web-conferencing: Face-to-face calls may be scheduled upon request. 
4. Hours of Operation: Support is available between 9:00 AM and 9:00 PM Eastern Time, Monday through Friday, not including national holiday. Tesorio will respond: (a) within 24 hours to support requests received Monday through Thursday, (b) on Monday for support requests received Friday and Saturday, and (c) by Tuesday for support requests received on Sunday.