Special Edition: How-To Guide for Securely Updating Banking Information
A quick how-to guide on how to use Tesorio to communicate new payment instructions to your customers securely
Diana Soto avatar
Written by Diana Soto
Updated over a week ago

As you may have heard, Silicon Valley Bank (SVB) has been taken over by the FDIC, which has put many businesses in a difficult position when it comes to managing their finances.

At Tesorio, we understand how challenging this can be, and we want to do everything we can to help our customers and other businesses in need during this time.

Your upcoming receivables are a critical asset to fund your business during this time but they have to land in the right account. We created this guide to help you update customers with your new account information. Unfortunately, the risk for phishing is high in this environment, expecially for bank account phishing which aims to fraudulently reroute funds by updating banking details.

Read on to learn how you can use your existing receivables information to provide an layer of security.

As always, our team is available to provide direction on how to manage future payments as well as help with any other financial challenges that arise.

Follow these 3 steps in Tesorio:

  1. Create a new Email Template

  2. Create a Campaign

  3. Run your Campaign

Create a new email template

  • Give your template a name

    • Name: Important - Updated Banking Information

    • Select Multiple Invoices as your template type

    • Make sure the share this template with your team box is checked.

  • Select the recipients for this email.

    • Most likely, you’ll want to use your Primary AP Contact. But for broader reach, you may want to use External Contacts which will include all contacts you have on your customer account.

  • Write your email.

    • Here’s our suggested template text. Edit this with your own information.

Hello {{recipient.company_name}} team, 

We hope this email finds you well!

As you might have heard, Silicon Valley Bank has been taken over by the FDIC. We wanted to let you know that for any future payments to {{sender.company_name}}, please make sure to use the attached wire instructions for our account at ***Insert your company's new preferred bank***.

To verify this information please call ***Insert your company's point of contact here***.

A note of caution, please be on the lookout for phishing scams during this time. Like you, many of your vendors will be updating their bank information so make sure to take extra precautions to validate the details and the sender.

If you have any questions or need any assistance, please don't hesitate to reach out at any time.

Thank you!

The {{sender.company_name}} Team

  • Attach the document that includes your updated banking information. Click Attach > File

Create a Campaign

  • Provide a name.

    • Important - Updated Banking Information

  • Auto-Send Preference

    • Queue for Approval. In order to manually trigger this email to be sent, you’ll need Approval enabled.

  • Contact Frequency

    • Uncheck both boxes. You’ll want customers to receive this email even if they’ve received other emails from your team recently

  • Multiple Invoices Campaign

    • Keep the default selection for Multiple Invoices. Each customer should receive only one email, even if they have multiple open invoices.

  • Campaign Steps

    • Select Calendar-based campaign

  • Set the trigger to every 1 week on a specific day.

    • We set Friday. After the campaign runs, you’ll disable it, so it will only run once.

    • Select the email template you just created. Save your step and Finish and Close.

  • Configure your campaign audience

    • We wanted all customers with an open invoice to receive this email, so we did not add any additional campaign criteria.

  • Review your settings, then set your campaign to Active.

💡 Here are all of the configurations we used in our campaign

Running your Campaign

  • To send this email today, you’ll need to trigger the step manually. To do so, click Trigger Step.

    • When you trigger the step, the campaign emails will begin generating in your campaign approval queue. This might take some time if you have a large number of open invoices

  • If you don’t see the Trigger Step button - your Tesorio Administrator will need to grant you the Ability To Trigger Steps Manually permissions.

On the Results tab, review and approve your emails. Any emails with errors will appear in your Resolve queue for correction.

Once emails are approved, the campaign task sends approved emails every hour, at the start of the hour.

Final Steps

After you’ve reviewed and approved all of the emails, they will begin sending within the hour.

Once all queued emails have been sent (the queue is 0), change the campaign status to Inactive to prevent further emails from being sent. Make sure you don’t inactivate the campaign until all emails are sent. Otherwise, any remaining emails in the queue will be deleted.

We also recommend that you attach your new banking information to other email templates that are used in your Tesorio campaigns to ensure that this information is top of mind as your customers make their next payments.

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