1. Who is your payment partner?
- Stripe processes the payments that are made through the Payment Portal.

2. How long will it take for my payment to process and post to my Vendor?
- Credit and Debit Card transactions will charge your account immediately,
however, in rare instances, payments may take up to 24 hours to be approved.
- ACH transactions typically take 3 to 5 business days to clear.
- Stripe has also noted instances where transactions can take up to 14 days to
clear and for funds to be transferred.

3. Is your payment partner PCI compliant?
     -  Yes. For more detailed information regarding PCI compliance, please visit our
        partner’s compliance guide.  

4. Does your payment partner have formal documentation around audit processes?
     - Additional information on our partner’s audit protocols may be found here. 

5. What payment methods are accepted by the Payment Portal?
     - Credit card, debit card, and bank transfer are accepted.

6. What currencies does your payment partner handle?
     - A full list of supported currencies can be found here.

7. If I have made a mistake in payment, can we obtain a refund through the Payment Portal?
     - No, if an error has been made in payment, please contact your vendor for
       assistance.

8. Can I cancel a payment that has already been made on the Payment Portal?
     - No, if an error has been made in payment, please contact your Vendor for
       assistance.

9. I currently have a credit memo with my Vendor.  Can I use that credit to apply the payment to another invoice through the Payment Portal?
     - Please contact your Vendor directly to apply any credit memos to your open
       invoices.

10. Can the Payment Portal accept partial payments?
     - The portal can accept partial payments if your vendor is using one of our supported integrations. If you do not see the option in the portal, then you will not have the ability to partially pay.

11. Can negative invoices be included in a payment and applied towards other invoice balances?

- No, if you use negative invoices, they are visible in the portal, but cannot be included to offset the total balance of a payment.

12. Are there limits to the amount I can pay on the Payment Portal?
     - Please contact your Vendor directly regarding their limits for any credit card
transactions.  There is no limit on ACH transactions.

13. My Vendor has not received my payment, but I see the charge on my statement. Where is my payment?
     - Some types of transactions may take up to 5 business days to clear. Please work
       with your vendor or your bank to better understand when your payment will be
       available.