If your vendor enabled payment thresholds for certain payment types, AutoPay payments could exceed the threshold amount and fail. In these cases, your portal will show:
A warning state under the Pay Now tab with the amount of affected invoices
A “Resolve now” link inside the banner that when clicked, the label text updates to “Clear filter” and the table is filtered to show affected invoices
When the “Clear filter” link is clicked, link label text changes back to “Resolve now” and table reverts to default state.
A warning icon in the invoice table with the message “Balance is above payment threshold and will not be paid by AutoPay”
If a payment cannot be processed, a failed status displays and a notification will be emailed.
A failed status displays under Payments.
Navigate to the Payments tab and select “Failed” from the Status filter dropdown
Click the expand icon under “Invoices” for the invoice you want to review
Click the ellipsis icon next to the Failed status to displays the “View PDF” option. Reason for the failure is displayed in this PDF
When a payment fails, a notification is sent to the customer and vendor, and the reason for the failure is included in the PDF email receipt sent to the customer.