There are 5 different statuses for payments processed via the Financial Care Center

Payments in an Action Required status require additional authentication from your end customer before they can be processed by Stripe. You will only see this status in cases where AutoPay payments trigger an additional required step. Both you and your customer will receive a notification to review and complete the payment.

When they navigate to the portal, a banner at the top of the page will indicate that there are payments that require action. Clicking that button will take them to a filtered list of payments where they can complete authentication.

Payments in the processing status have been submitted to Stripe, but have not yet completed. This is most common for ACH payments. Typically, ACH payments will remain in the processing state for 2-5 days before moving to Succeeded.

If you have configured automatic sync of Financial Care Center payments to your ERP, payments in the processing status do not sync to the ERP.

Payments that remain in the processing status for more than 30 days are automatically canceled. You and your customer will receive a notification if this occurs.

Payments in the succeeded status have been completed.

If you have configured automatic sync of Financial Care Center payments to your ERP, payments will sync to the ERP once they are in a Succeeded state.

Any payment that is attempted, but rejected by Stripe, will appear in a Failed status. Users will need to resubmit these payments. The error codes returned from Stripe are available in the payment receipt.

Any payment that was in the Action Required state but not completed by the user will be canceled after 5 days.