Tesorio users can specify windows of time within which campaign emails will be queued for sending. This includes modifying time zones, days of the week, and hourly breakdowns. This functionality is available on the campaign setup page for both age-based campaigns and schedule-based campaigns.

Users also have visibility into whether a campaign has emails currently queueing/sending or is in a scheduled state. This status is visible on the campaign list view and within the campaign results page.

There are two parts to email processing:

Generally, queuing and sending are indistinguishable. However, there may be times when many emails are queued in the application for processing and the volume causes a delay as to when any given email is received in the end customer's inbox.

On average, queuing times can be between 0 and 4 hours. Please take this into account when scheduling your send windows. Queued emails will send automatically. Tesorio email tasks run once per hour. If your account has hit its daily limit for emails, messages will remain in the queue until the following day.

When creating a new campaign, the sending time window defaults to every day of the week, at all times, and will show a status of Email Sending. Depending on any changes you make to the sending time, the Email Sending status may change.

Regardless of sending window, if an email needs to be approved, it will not be sent until after it is approved.

If an approval happens before the scheduling window, the email waits until the window opens. In the event of a volume issue, it will send even once that window closes because it will be in queue.

If approval happens after the scheduling window, the email waits until the next scheduled window (even if on a different day).

If approval happens within the scheduling window, the email is sent immediately.